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Our Services
+HOW DO I EXTEND MY LEASE?

You have the right to extend your lease once you have owned your property for two years.

Extending your lease can often prove to be complicated. Our professional Team are here to guide you through the process.

We deal with each request on an individual basis. If you are thinking of extending your lease please contact us and a member of our team will be happy to help.

+I AM SELLING MY PROPERTY, WHAT DO I NEED TO DO ?

If you are looking to sell your Leasehold property, there are requirements within your Lease which must be followed.

Your solicitor will need to contact us to request a Leasehold Enquiry pack. Once your Solicitor has paid our fee for the pack, we will provide them with detailed information on all applicable requirements, and any other information required by your solicitor.

If you are selling your property please ask your Solicitor to contact us at:

Residents Quarter Limited
6 Malton Way
Adwick-le-Street
Doncaster
DN6 7FE

Or by email at salesandconsent@residentsquarter.co.uk.

The Solicitors Information Pack will be tailored specifically to your property and our fee will vary dependant on the requirements of your Lease. This is why we can only advise you of the fee once we have received the written application from your solicitor and identified your individual needs.

+HOW DO I MAKE A CLAIM ON THE BUILDINGS INSURANCE?

In the unfortunate event that you need to make a claim against the buildings insurance policy, please contact your Service Charge Managing Agent who will provide you with a claim form.

It is important to note that whilst we arrange the buildings insurance we do not administer the policy itself and as such have no dealings with the Claims process.

Please contact enquiries@residentsquarter.co.uk if you would to obtain the contact details for your Service Charge Managing Agent

+CAN I MAKE ALTERATIONS TO MY PROPERTY?

If you are thinking of making any alterations or additions to your property, you should contact us first. We will check your Lease to see if you are allowed to make the alterations, or if you need to obtain the Landlord’s consent.

There may be a pre-condition that you must obtain consent before proceeding with any works. This means that you cannot carry out the works without first obtaining consent.
Some minor alterations or additions do not require the Landlord’s permission. For example, internal painting and decorating or minor plumbing and electrical works do not require the Landlord’s permission.

If you have carried out work already without the Landlord’s permission, you should contact us to obtain what is called retrospective permission from the Landlord.

+CAN I RENT OUT MY PROPERTY ?

Your Lease will say whether the Freeholders consent is required to let out your property, whether you are required to formally serve notice on the Freeholder that you have let your property, or whether letting your property is prohibited all together.

If you are considering letting your property please contact salesandconsent@residentsquarter.co.uk and a member of our Team will be able to assist you further.

+HOW DO I MAKE A PAYMENT ?

If you have any queries regarding payment methods please contact a member of our team who will be happy to help.

Once you have received your invoice you can pay in a number of ways including via our Tenant Portal, by bank transfer, or over the phone with the assistance of one of our team members.

The best way to make payments is directly via the Tenant Portal. You can also use this facility to view your account and any important documents which have been saved.

To log in, simply click on the link in the top right-hand corner of our website.

If you would like to make a payment by bank transfer please use the bank details shown on your ground rent invoice. Please ensure that the transfer is accompanied by correct reference details.

Alternatively, if you would like to make a payment over the phone, please call us on 01302 338100 and select Option 1 and a member of our team will be happy to process your payment.

It is important to ensure your ground rent payments are made on time and in accordance with the lease. You should be aware that late payments may incur interest and administration charges.